Cancellation, Refund, and Replacement Policy

At Research Reach LTD, client satisfaction is our top priority. To ensure transparency, we have outlined our cancellation, refund, and replacement policy below. Please review it carefully:

​

1. Cancellation Policy

Customers can cancel their orders within 1 working day of placing the order. To cancel an order, please contact us at contact@researchreach.co.uk.

If a customer fails to cancel the order within 1 working day, the service will be considered accepted, and cancellation will no longer be possible.

​

2. Refund and Replacement Policy

Refunds or replacements are available for services under the following conditions:

The request for a refund or replacement must be made within 15 days of service delivery.

The reason for the refund or replacement request must be due to a significant issue with the service provided, such as non-compliance with agreed specifications or major deficiencies in the service delivered.

To request a refund or replacement, please contact us at contact@researchreach.co.uk with your order details and a clear explanation of the issue.

​

3. Processing of Refund and Replacement Requests

Upon receiving a refund or replacement request, our team will review the details and determine the eligibility for a refund or replacement.

If the request is approved, we will process the refund or arrange for a replacement of the service, as appropriate.

Refunds will be processed using the original method of payment unless otherwise agreed.

​

4. Non-Refundable Services

Please note that certain services may be non-refundable due to their nature. These exceptions will be clearly mentioned at the time of purchase.

​

5. Contact Information

For any queries regarding our cancellation, refund, and replacement policy, please contact us at contact@researchreach.co.uk.

Thank you for choosing Research Reach LTD. We look forward to serving you.

​